Refunds

Subscriptions

• Cancel at any time from the Stripe customer portal. Cancelling stops the next payment and you keep access until the end of the period you have paid for.
• We do not refund part of a month or year that you have already started.
• If it is your first subscription and you ask within 7 days of your first payment, we will refund it in full.

One-off exports and code

These are digital products delivered straight away. At checkout you agree that delivery starts immediately and that you give up the 14-day cooling-off right you would otherwise have under the UK Consumer Contracts Regulations 2013 and, in the EU, the Consumer Rights Directive. That means we do not refund a one-off purchase simply because you changed your mind.

If the file is faulty or is not what was described, tell us and we will fix it, replace it, or refund it.

How to ask

Email [SUPPORT EMAIL] with the email address on your account and, for a one-off purchase, the order details. We usually reply within two business days. Approved refunds go back to the payment method you used, through Stripe, and normally take a few working days to show up.

Your statutory rights

Nothing on this page affects your legal rights as a consumer, including your right to a remedy when digital content is faulty or not as described.